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Quick Help

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Getting Started

Setup guides and initial configuration help

View Guides
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Troubleshooting

Solve common issues and technical problems

Find Solutions
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Device Manuals

Complete user manuals for all AI devices

Download Manuals
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Updates & Firmware

Latest software updates and installation guides

Check Updates

Get Personalized Support

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Live Chat

Chat with our support team in real-time for immediate assistance.

Available 24/7
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Phone Support

Speak directly with our technical experts for complex issues.

Mon-Fri 8AM-8PM PST
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Email Support

Send us detailed questions and receive comprehensive responses.

Response within 24 hours
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Remote Assistance

Let our experts connect to your devices for hands-on troubleshooting.

By appointment

Frequently Asked Questions

How do I connect my AI device to WiFi?

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To connect your AI device to WiFi, follow these steps:

  1. Open the AI Life app on your smartphone
  2. Tap "Add Device" and select your device type
  3. Follow the on-screen instructions to put your device in pairing mode
  4. Select your WiFi network and enter the password
  5. Wait for the connection to complete (usually 30-60 seconds)

Why isn't my device responding to voice commands?

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If your device isn't responding to voice commands, try these solutions:

  • Check that the device is powered on and connected to WiFi
  • Ensure you're using the correct wake word
  • Speak clearly and at a normal volume
  • Check for background noise that might interfere
  • Restart the device by unplugging for 10 seconds

How do I update my device's firmware?

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Firmware updates are typically automatic, but you can manually check:

  1. Open the AI Life app
  2. Go to "Devices" and select your device
  3. Tap "Settings" then "Device Information"
  4. If an update is available, tap "Update Now"
  5. Keep the device powered on during the update process

Can I use multiple AI devices together?

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Yes! Our AI devices are designed to work together seamlessly:

  • Add all devices to the same AI Life account
  • Create automation rules to connect device actions
  • Use voice commands to control multiple devices at once
  • Set up scenes that activate multiple devices simultaneously

What should I do if my device stops working?

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If your device stops working, try these troubleshooting steps:

  1. Check the power connection and ensure the device is plugged in
  2. Verify your WiFi connection is working
  3. Restart the device by unplugging for 30 seconds
  4. Check the AI Life app for any error messages
  5. If issues persist, contact our support team for assistance

Warranty & Returns

Product Warranty

All AI Life devices come with a comprehensive 2-year warranty covering manufacturing defects and hardware failures.

  • 2-year manufacturer warranty
  • Free repair or replacement
  • 24/7 warranty support
  • Extended warranty options available

Return Policy

Not satisfied with your purchase? Return any device within 30 days for a full refund, no questions asked.

  • 30-day return window
  • Full refund guarantee
  • Free return shipping
  • Original packaging not required

Extended Support

Upgrade to our premium support plan for priority assistance and extended warranty coverage.

  • Priority support queue
  • Extended 3-year warranty
  • Free annual device checkups
  • Exclusive firmware previews

Submit a Support Ticket